The Oxnard Police Department has provided their Dispatch and Records personnel with customer service training throughout the month of January. The training was designed to enhance and support those skills which are necessary for the public to have positive police interaction. The department recognizes that our personnel are often dealing with people in crisis and it is our responsibility to make their experience as positive as possible.
The training was an eight hour class which was provided on four different occasions. The class covered such topics as ways to place callers on hold, recognizing communication pitfalls such as voice inflection or attitude, providing positive explanations, recognizing body language and facial expressions and understanding public expectations.